What if I want to change the design?
Because the cylinders are interchangeable, simply order a new one from us. You do not need to buy the full Magic Lamp each time, and you can choose from any one of our 70+ designs!
Does Magic Lamp project images onto walls?
By design Magic Lamp projects images onto the rice paper, but the paper can be removed to allow the images to project onto the walls of your room. You will need to position the lamp close enough to a wall for the images to be visible. If you would like to order a lamp without the rice paper, please add a note to the PayPal order form. Look for the "Add special instructions to merchant" link on the "Review your payment" page.
How long will it take for shipping?
Most of the time we can ship your lamp within a few days of receiving your order. If not, we will notify you by email. Please allow 3-12 business days for your Magic Lamp to arrive.
Can I specify a different shipping address?
Yes, if you are buying a Magic Lamp as a gift and would like to ship the lamp to a different address, click the "Change" link below your "Ship to" address within PayPal. If you have purchased more than one item and would like the items shipped to more than one address, please email us.
Can I send a lamp to other countries in Europe(or Asia)?
No. Because Europe and Asia use a different current from North America (an adapter is needed) and because replacement bulbs are not available, we don’t recommend sending your Magic Lamp outside Canada and USA.
Is it safe to leave the lamp on for a long time?
Yes, It is safe. Magic Lamp uses CSA and UL certified hardware.
We do however recommend that you turn off your Magic Lamp when not in use, as the cellophane may shrink or fade faster from the heat of the bulb.
What if the cylinder stops moving?
1. Check that the lamp is on a flat surface
2. If there is a shelf or other object above the lamp, it may hinder the hot air current going up
3. Make sure the lamp is not near a heating or air conditioning duct
4. Check the cylinder to make sure it is not touching the rice paper screen – the cylinder may no longer be round if it has been mishandled. Try reshaping the cylinder with both hands.
Or insert a roll of toilet paper with some fabric around it into the cylinder, and let the cylinder sit until it is round again.
What if the cylinder moves too fast?
1. Place a firm sheet of paper across the top of the lamp
2. Replace the existing bulb with a lower wattage bulb (such as a 25W bulb)
What if the rice paper is torn?
Don't panic. Because the Magic Lamp is hand made you should be able to make a repair yourself. If you want to replace the paper, please contact us - we can send you a repair kit and simple instructions on how to make the repair.
What if the bulb burns out?
You can find the same bulb at a hardware store. Just bring the old bulb along and find a match, or show it to one of the hardware store staff for help.
What if the glass part comes off?
You can re-glue it with contact cement or super glue. (We use LePage® Pres-tite™. If you can find this kind, it is the best. Otherwise choose the one that works for glass and paper)
If you lose the glass top, let us know. We can send you a new one.
